Privacy Policy
Last updated: March 17, 2026
Your trust matters. At CoinTaxCalculate, we believe tax preparation should feel safe, transparent, and respectful of your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have—written in plain English, not legalese.
🔒 We Never Sell Data
Your information stays with us. Period. We don't sell, rent, or trade personal data to third parties.
🛡️ Bank-Level Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Regular security audits included.
🇺🇸 US-Based Servers
Your data is stored and processed exclusively on servers located in the United States.
1. Information We Collect
✨ Information You Provide
- Account Setup: Name, email address, and a secure password when you create an account
- Tax Inputs: Income figures, deductions, crypto transactions, or investment details you enter into our calculators (used only to generate your estimates)
- Communications: Messages you send via our contact form, email, or support chat
- Payment Info: If you use paid features, billing details are processed securely via Stripe or PayPal—we never store full card numbers on our servers
🤖 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent—helps us improve the tool (anonymized where possible)
- Device Info: Browser type, operating system, IP address (used for security and analytics)
- Cookies: Small files that remember preferences or login status. You can manage these via your browser settings
2. How We Use Your Information
We use your data solely to:
- Generate personalized tax estimates and reports
- Secure your account and prevent unauthorized access
- Respond to your questions and support requests
- Improve our tools based on how people actually use them (with anonymized analytics)
- Send important service updates (e.g., "IRS form updated—recalculate your estimate")
- Comply with legal obligations (e.g., responding to valid law enforcement requests)
We do not use your personal tax inputs for advertising, profiling, or training AI models without explicit, opt-in consent.
3. How We Protect Your Data
- 🔐 Encryption: All data transmitted via HTTPS; stored data encrypted at rest
- 🧱 Access Controls: Strict employee access policies; multi-factor authentication for staff
- 🔄 Backups: Encrypted, geographically redundant backups with 30-day retention
- 🔍 Audits: Quarterly security reviews and penetration testing by third-party experts
- 🗑️ Data Deletion: You can delete your account and all associated data anytime via your dashboard
4. Cookies & Tracking Technologies
We use essential cookies to keep you logged in and remember preferences. We also use Google Analytics (with IP anonymization enabled) to understand general usage patterns— never to track individuals across sites.
For Google Ads Compliance: We do not use remarketing tags that collect sensitive financial data. Ads are targeted only to general interest categories (e.g., "personal finance"), never based on your tax inputs or account activity.
You can manage cookie preferences via your browser or our cookie consent banner (appears on first visit).
5. Third-Party Services
We partner with trusted providers to deliver our service:
- Hosting: AWS (US-East region) — SOC 2 and ISO 27001 certified
- Payments: Stripe or PayPal — PCI-DSS compliant; we never see full card details
- Email: Postmark or SendGrid — for transactional messages only
- Analytics: Google Analytics 4 — with data retention set to 2 months and IP anonymization
All partners sign data processing agreements prohibiting them from using your information for their own marketing or profiling.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- ✅ Access a copy of your personal data
- ✅ Correct inaccurate information
- ✅ Request deletion of your account and data
- ✅ Opt out of non-essential cookies
- ✅ Export your saved estimates in PDF/CSV format
To exercise these rights, contact us at privacy@cointaxcalculate.com. We respond within 15 business days. California residents: see our CCPA Addendum below.
7. Data Retention
We keep your account data as long as your account is active. If you delete your account, we permanently erase your personal inputs within 30 days (except anonymized analytics data, which cannot be linked back to you). Backup copies are purged within 90 days.
8. Children's Privacy
CoinTaxCalculate is intended for users aged 18 and older. We do not knowingly collect information from children under 13. If we learn we've inadvertently received such data, we'll delete it immediately.
9. International Users
Our services are designed for US taxpayers. If you access our Platform from outside the United States, please note that your information will be transferred to and processed in the US, where data protection laws may differ from your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy to reflect improvements or legal changes. If we make material changes, we'll notify you via email or a prominent notice on our site at least 7 days before the update takes effect. Your continued use after that date constitutes acceptance.
Still Have Questions?
We're happy to clarify anything—no jargon, no runaround.
📧 privacy@cointaxcalculate.com
📞 +1 (512) 689-9273
🕒 Mon–Fri, 9AM–6PM Central Time